Privacy Policy - Amair CRM

1. Introduction

Welcome to Amair CRM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) mobile application and web platform (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and role (admin, sales, employee)
Contact Information: Phone numbers, email addresses, and other contact details
Business Information: Company names, project details, and business-related notes
Lead Information: Names, phone numbers, email addresses, lead sources, status, notes, and scheduled actions
Client Information: Client details, contact information, and business relationships
Task Information: Task titles, descriptions, due dates, completion status, and assignments
Meeting Information: Meeting schedules, participants, and related notes
Attendance Information: Attendance records and timestamps
Comments and Notes: Comments, notes, and communications related to leads, clients, and tasks

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device Information: Device type, operating system, unique device identifiers
Usage Information: How you interact with the Service, features used, time spent, and access patterns
Log Data: IP addresses, browser type, pages visited, and timestamps
Authentication Tokens: Secure tokens used to maintain your session

2.3 Location Information

We do not collect precise location data. However, we may collect general location information based on your IP address for security and analytics purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

To provide, maintain, and improve our CRM services
To authenticate users and manage accounts
To process and manage leads, clients, tasks, and meetings
To send notifications and reminders about scheduled calls, tasks, and meetings
To enable communication features (calls, WhatsApp integration)

3.2 Business Operations

To assign leads and tasks to appropriate team members
To track sales performance and generate reports
To manage client relationships and interactions
To monitor attendance and task completion
To analyze usage patterns and improve user experience

3.3 Security and Compliance

To detect, prevent, and address security issues
To protect against fraud and unauthorized access
To comply with legal obligations and enforce our terms

3.4 Communication

To send important updates about the Service
To respond to your inquiries and provide customer support
To notify you about overdue tasks and scheduled calls

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers with industry-standard encryption
We use secure authentication tokens to maintain your session
Local data may be cached on your device for offline functionality
We retain your information for as long as necessary to provide the Service and comply with legal obligations

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
Authentication: Secure password hashing and token-based authentication
Access Controls: Role-based access controls to ensure users only access authorized data
Regular Security Audits: We conduct regular security assessments and updates
Secure Backups: Regular backups with encryption to prevent data loss

4.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service
We may retain certain information after account closure to comply with legal obligations, resolve disputes, and enforce agreements
You may request deletion of your data by contacting us (see Section 11)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Within Your Organization

Information is shared with authorized users within your organization based on their roles and permissions
Administrators have access to all data within their organization
Sales team members can access leads and clients assigned to them

5.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, including:

Cloud hosting providers
Analytics services
Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders, subpoenas, or legal processes
Government requests or regulatory requirements
Protection of our rights, property, or safety
Prevention of fraud or security threats

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your account information through the Service
You can request a copy of your personal data by contacting us

6.2 Data Portability

You can request an export of your data in a machine-readable format.

6.3 Deletion

You can request deletion of your account and associated data
Note: Some information may be retained for legal or business purposes

6.4 Opt-Out

You can opt out of non-essential notifications through the app settings
You can disable "Remember Me" feature to prevent email storage on your device

6.5 Account Management

You can log out of your account at any time
You can request account deactivation or deletion

7. Third-Party Services

Our Service may integrate with third-party services, including:

WhatsApp: For communication with leads and clients (requires phone number)
Phone Dialer: For making calls directly from the app (requires phone permission)
Notification Services: For push notifications and reminders

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you a notification through the Service (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [Your Contact Email]

Address: [Your Business Address]

Phone: [Your Contact Phone]

For data protection inquiries or to exercise your rights, please include:

Your name and contact information
A description of your request
Your account information (if applicable)

12. Consent

By using Amair CRM, you consent to:

The collection and use of your information as described in this Privacy Policy
The processing of your data for the purposes outlined above
The transfer of your data as described in this policy

13. Additional Information

13.1 Cookies and Tracking

We use authentication tokens and local storage to maintain your session and preferences. These are essential for the Service to function properly.

13.2 Do Not Track

Our Service does not respond to "Do Not Track" signals from browsers. However, we respect your privacy choices and provide options to limit data collection.

13.3 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected
The right to delete personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

14. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

Notify affected users as soon as possible
Provide details about the nature of the breach
Explain steps we are taking to address the breach
Offer guidance on protective measures you can take

15. Compliance

We are committed to complying with applicable data protection laws, including:

General Data Protection Regulation (GDPR) for EU users
California Consumer Privacy Act (CCPA) for California residents
Other applicable local data protection laws